TGModz is an independent authorized digital software reseller. We take customer satisfaction seriously and aim to resolve every issue fairly and efficiently. Because we sell digital license keys that are delivered instantly and activated upon use, our refund eligibility criteria reflect the nature of digital goods.
This policy applies to all purchases made directly through tgmodz.com, including orders placed via our checkout, Discord-assisted payments, or any other official TGModz purchase channel. By completing a purchase you confirm you have read and agree to this policy.
We assess refund requests on a case-by-case basis against the criteria below. Submitting a request does not guarantee approval — our team will investigate every case thoroughly before issuing a decision.
All refund requests must be submitted within 24 hours of the original purchase date. We operate a strict 24-hour window given the digital nature of our products. Requests submitted after this window will not be considered regardless of the reason.
The purchase date is defined as the timestamp recorded in our payment system at the moment your payment was confirmed — not the date you first attempt to use the product.
To submit a refund request, contact our support team via one of the following channels. Please include all of the information listed below — incomplete requests will delay resolution.
In cases where a full refund is not applicable but a genuine issue exists, TGModz may at its discretion offer a partial refund or store credit towards a future purchase. Store credit is non-transferable and has no cash value.
For multi-product orders, refunds are assessed per-item. If only one product in a bundle is affected, only that item may be eligible for a refund or replacement.
If you have not received your key within 10 minutes of payment confirmation, please take the following steps before submitting a refund request:
The vast majority of non-delivery cases are resolved with an immediate key resend at no cost. A refund in these cases is only necessary if we are genuinely unable to fulfill your order.
We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute with their bank or payment provider. Chargebacks filed without first attempting resolution through TGModz support may result in account suspension and permanent restriction from our platform.
If a chargeback is filed, we will respond to the dispute with all relevant order documentation including delivery records and IP logs. Fraudulent chargebacks on delivered and activated keys will be contested in full.
We work hard to resolve every issue — please give us the opportunity to make it right before escalating to your payment provider.
Cryptocurrency: Crypto payments are irreversible by nature. Refunds for crypto orders are issued as store credit or replacement keys only — not as crypto reimbursement, unless an error on our end is confirmed.
Paysafecard & Amazon Gift Cards: These payment methods are non-refundable by the issuer. Refunds for orders paid via these methods will be issued as store credit only.
Bank Transfer: Refunds to bank transfers may take up to 10 business days to process due to interbank processing times.
Discord-assisted payments (PayPal, Skrill, gift cards, bank transfer): These orders are processed manually and may require slightly longer investigation periods. Same eligibility criteria apply.
TGModz reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services following any update constitutes acceptance of the revised policy.
If you have any questions about this policy, please contact us at support@tgmodz.com or via our Discord support channel.